HELP CENTER

Help Center — how can we help?

Answers to the questions we hear most — setup, billing, apps, gateways, and account security. Search below or browse by topic.

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Getting started

Download the app for your platform, sign in, and connect — the whole thing takes about two minutes.

Every invoice lives under Billing in your dashboard, ready to download as a PDF whenever you need it.

Upgrade, downgrade, or cancel anytime from Billing. Changes are prorated and there are no cancellation fees.

Send an invite from the Household tab and each member gets their own private login under your plan.

IKEv2 needs UDP 500 and UDP 4500 open outbound. That is usually all it takes to bring a tunnel up.

Use the "Forgot password" link on the sign-in screen — a reset link lands in your inbox within a minute.

Turn on 2FA under Security in your dashboard using any authenticator app, then save your backup codes.

Most slowdowns clear up by switching to a closer gateway or changing protocol. Here is the quick checklist.

Our team answers in plain language. Reach a specialist or grab the apps and get set up in minutes.