Frequently
Asked Questions

• To securely access a company’s internal network and resources while working remotely.
• To protect personal information and browsing activity from third parties on public Wi-Fi networks.
• To bypass internet censorship and access blocked websites or content in a specific region.
• To securely connect to and access resources on a remote network, such as a home network while traveling.
• To securely connect to and access a virtual private cloud (VPC) hosted by a cloud provider.
• To securely connect branch offices to a main corporate network.
• To access region-specific services and content, such as streaming platforms, while traveling.
• To securely connect to and access a gaming server in a different location
• To encrypt and protect sensitive information.

Yes, VPNgeek does have a log monitor. As a VPN service provider for mainly businesses, VPNgeek offers a log monitor as part of its services to help businesses monitor and track their network activity and ensure the security of their online data. With a log monitor, businesses can stay on top of their network activity and make sure that their data is safe and secure at all times

To start using VPNgeek:

• Sign Up to VPNgeek (Just click the “Sign Up” button at the top right of the screen) or go to app.vpngeek.com/register
• After logged in, click “Deploy Server”
• Select a country from the list of available options to create a server
• Add as many licenses as you need (you can always add more) and deploy your server.
• Download the OpenVPN client and import the configuration file for your VPNgeek server (the configuration file can be downloaded from the Server page in the VPNGeek web application)
• Use the OpenVPN client to connect to your VPNgeek server and protect your online activity.
• Overall, the process of setting up and using VPNgeek should only take a few minutes and is simple and straightforward to do.

To add more licenses to your VPN server on VPNGeek, follow these steps:

1. Log in to your VPNGeek account and access the dashboard.
2. Locate the ellipsis (three dots) next to the name of the server you want to add licenses to and click “View Server”.
3. On the server page, click the “Add / Remove Licenses” button.
4. Enter the number of licenses you want to add in the designated field and click “Add Licenses”.
5. Review your changes and click “Confirm” to finalize the update.

Creating a VPN server using VPNGeek is fast and easy. In most cases, you can create a fully functional VPN server in under 2 minutes. To do this, log in to your VPNGeek account and navigate to the “Servers” page. From here, you will see an option to “Create Server”. Click on this option and follow the prompts to select the server location and configure your server settings. Once you have completed these steps, your VPN server will be created and ready to use. You can connect to your server using the provided connection details and start using the VPN service right away.

Yes, VPNGeek offers live support for its customers. Our support team is available to assist you via phone, WhatsApp, email, or Skype. We provide extended hours of support, from Sunday to Friday 24/6, to ensure that you can get help whenever you need it. Our representatives are trained to assist you with any questions or issues you may have, and they will work with you to resolve any problems as quickly as possible. If you need help, simply contact our support team using one of the available channels and a representative will assist you immediately.

Yes, VPNGeek does provide an IPsec connection. To get access to this type of connection, please contact our support team. They will be able to assist you in setting up your IPsec connection and answer any questions you may have.

To cancel a VPN server on VPNGeek, follow these steps:

1. Open the VPNGeek web application and go to the “Servers” section.
2. Locate the server that you want to cancel and click on the vertical ellipsis (⋮) button next to it.
3. In the menu that appears, click on “Destroy Server”.
4. Confirm the cancellation by clicking on “Delete” in the confirmation prompt that appears.

Once you have followed these steps, your VPN server will be cancelled and will no longer be available for use. Please note that you will be charged for the remaining time on your subscription. If you have any questions or need assistance with cancelling a VPN server, you should contact the VPNGeek support team.

To validate that you have successfully connected to a VPN, you can do the following:

• Open the VPNGeek web application and go to the “Servers” section. Here, you should see the IP address of the VPN server you are connected to. If you see an IP address that is not your own, this indicates that you are successfully connected to the VPN.
• Another way to validate your connection is to visit a website that displays your IP address, such as whatismyip.com. If the IP address shown on this website is the same as the VPN server IP address from the VPNGeek web application, then you are successfully connected to the VPN.
• If you are still unsure, you can try accessing websites or services that are restricted in your current location. If you are able to access these websites or services while connected to the VPN, then this indicates that your connection is successful.

To invite team members to use your VPN, follow these steps:

1. As an admin user, log in to the VPNGeek web application and go to the “Users” section.
2. Click on the “Invite User” button at the top of the page.
3. In the invitation form that appears, enter the email address of the team member you want to invite and select their role (Account Admin, Account Manager, or Member).
4. If you want to invite the team member to use a specific VPN server, select the server from the drop-down menu. Members can be assigned to a specific server and can use the VPN server. Account Admin and Account Manager roles do not have access to use the VPN server, but can manage the servers and users, respectively.
5. Click on “Send Invitation” to send the invitation to the team member.
6. Alternatively, you can invite team members to use a specific VPN server by going to the “Servers” section, selecting the server, and then going to the “Members” tab. Here, you can click on the “Invite Member” button and follow the same steps as above. Members can be assigned to a specific server and can use the VPN server.

Once you have sent the invitation, the team member will receive an email with instructions on how to accept the invitation and set up their VPN account. If you have any questions or need assistance with inviting team members, you should contact the VPNGeek support team.